At HoMedics, we're committed to providing the owners of our products with a high level of service and support. If you need support for your HoMedics product, you've come to the right place.

Guarantee

We stand by our products. Each one is created with the highest quality components and is quality crafted for years of dependable use. We back every product with a guarantee. You can refer to your product's instruction booklet for your guarantee information.

We work hard to get your online orders out to you as quickly as possible. Most orders leave our warehouse within 1-2 business days of your order being placed.

HoMedics ships using Post or Courier services depending on weight and size of your item. This service is to the “standard shipping” option offered in the Checkout process. We calculate your shipping rates based on the weight and size of your purchased item(s).

Once your item(s) is(are) shipped, you will receive a confirmation Email. We will let you know how many days the delivery will take. This is only an approximation and the resulting delivery date cannot be guaranteed. When your order is shipped using our courier service, you will be able to track your delivery. We will send you the link to our courier service and your tracking number.

If you have a question or a problem with your delivery, you can contact our Customer Service Center:

• Email: support@homedics.co.uk
• Phone: 01732 378 557
• Fax: 0131 202 0697

Returns of products purchased from this website may be made within 7 business days of goods receipt for a full refund of the cost of the product. The total of your return will be credited to the charge card that you used at the time of your purchase (minus shipping and handling).

HoMedics will cover all reasonable ground shipping fees only if the product was damaged, defective, or the wrong item was shipped. This is valid for 6 months after your purchase.

To avoid any additional fees, please include all original packing materials, manuals and accessories with the product. All products must be returned in their original packaging and in saleable condition. Wearable items must be unworn.

Please contact our Customer Service Center before you return your product:

• Email: support@homedics.co.uk
• Phone: 01732 378 557
• Fax: 0131 202 0697

For more information, please contact our Customer Service department at:

• Email: support@homedics.co.uk
• Phone: 01732 378 557
• Fax: 0131 202 0697