Returns

Changed your mind? We've got you.
You have 30 days from delivery to return items purchased directly from us – no quibbles, no fuss.

How it works

1. Email us
   Contact our customer service team with your order number and what you're returning.
2. We'll send your returns label
   You'll receive a free returns label with a Return Merchandise Authorisation (RMA) number and packing instructions.
3. Pack and return
   Repack everything safely and drop it off with the carrier shown on your label within 28 days of receiving your RMA.

What you can return

Items purchased directly from homedics.co.uk can be returned within 30 days of delivery if they're:

• Unused and in original condition
• In original packaging with all tags, labels and security seals intact

Note: We can't accept returns for personal care items (facial brushes, nail kits) that have been opened or used.
Tip: Keep all parts and accessories together – small items like adaptors can easily go missing during packing.

Refunds

Once your return reaches us and is verified, we'll process a refund to your original payment method. It may take up to 10 working days to show on your statement.

Delivery costs: If you paid for premium delivery, we'll only refund the standard rate. Free delivery orders won't include a delivery refund.

If something's not right

Item hasn't arrived

If your order hasn't arrived, contact us with your order number and we'll look into it. If we need to issue a refund, we may ask you to sign a document confirming the item wasn’t received.

Damaged or incorrect items

Arrived damaged?
Sign the delivery note or refuse delivery. Don't open or use the product. Contact us and we'll arrange a replacement, repair or full refund, covering any return shipping costs.

Received the wrong item?
Don't open it. Contact us within 7 business days and we'll send the correct item at no cost to you, with simple return instructions.

Express delivery didn't arrive on time

Get in touch – we'll review your refund options for the delivery charge, especially for orders over £25 where standard delivery is free.

Developed a fault

If your item develops a fault:

1. Contact us with a description and/or photos of the fault so we can assess
2. If it looks faulty, we'll arrange return and testing
3. If we conform a fault, we'll repair, replace or refund in full, covering return costs

Help us accept your return

To keep this running smoothly, please make sure:

• You've contacted us and received your RMA number and returns label
• All parts, accessories and original packaging are included
• The product is unused and safely packed
• Your return is sent within 28 days of receiving the RMA

We may be unable to accept returns if:

• Items are used, damaged or missing security seals
• A faulty return is found to be non-faulty
• The return arrives outside the 28-day RMA window
• No RMA number is included
• The return wasn't authorised

Your statutory rights

Right to cancel (UK Consumer Contracts Regulations)

Private customers can cancel their order within 14 days of receiving goods. Let us know in writing (email works), then return items within another 14 days. We'll refund the items and standard delivery charges within 14 days of receiving your return. Return postage is your responsibility for change-of-mind cancellations.

This returns policy doesn't affect your statutory rights.