Hydrafacial FAQs

  1. Why do I need to cleanse my skin before using my Refresh Hydrafacial?

Hydrafacial treatments are designed to deep cleanse the skin AFTER removal of make-up. Therefore, always follow your regular cleansing routine to remove make-up first.  


  1. Should it be used on damp, wet or dry skin?

Always use Refresh Hydrafacial on damp or wet skin. This helps to keep the tip moving more smoothly across the skin surface.


  1. Can I stay on one spot to get extra cleansing?

This is NOT advised. If left on one spot the vacuum suction can cause bruising. By keeping the unit constantly moving, your skin will receive all the deep cleansing it needs.


  1. When is the best time to use my Refresh Hydrafacial?

It is best to use it after cleansing in the evening, before bedtime. This is because the vacuum will cause some redness in the skin, which will disappear after a few hours.


  1. How often should I use Refresh Hydrafacial?

Deep cleansing with Refresh Hydrafacial once or twice a week should be sufficient to keep your skin looking healthy and radiant.


  1. Is skin redness normal after using Refresh Hydrafacial?

Yes! This is typical of all hydrafacial treatments. The vacuum device cleanses deeply, while also exfoliating. What’s more, it draws increased blood flow to the skin of the face, for intense rejuvenation of the skin. All this causes temporary redness which should resolve within a few hours.


  1. How often should I clean my Refresh Hydrafacial?

We recommend running the Refresh Hydrafacial cleaning cycle after each use to keep the inside of the unit clean and hygienic.


  1. How long must I wait after turning the unit on, to begin cleansing?

It takes around 5-10 seconds for the unit to prime (under vacuum) before the ionised hydrogen water starts flowing. You might like to use the unit on the back of a wet hand at first until you feel the water flowing, before moving it to your face.


  1. Why is my skin bruised?

Bruising indicates that you have kept the unit on one spot too long, or passed repeatedly over the same spot. Some residual temporary skin redness is normal, but bruising is a sign of incorrect usage. Please allow the bruising to subside before your next treatment and pay particular attention to keeping the device moving at all times. To feel more confident, you might like to try a treatment on the inside of your forearm first.